Assessor Resource

SFIPROC610C
Establish and manage effective external relationships

Assessment tool

Version 1.0
Issue Date: May 2024


All enterprise or workplace procedures and activities are carried out according to relevant government regulations, licensing and other compliance requirements.

This unit of competency involves creating and managing relationships with key stakeholders influential to the success of the enterprise, the industry in which it operates and the community surrounding it.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment evidence required to demonstrate competence in this unit

Assessment must confirm the ability to:

analyse trends, opportunities and constraints to the business

develop relationships with key stakeholders outside the enterprise who may be influential to the success of the enterprise, to manage those relationships and monitor changes in social, cultural or political attitudes which may affect those relationships

influence and articulate the enterprise's vision

make decisions within the responsibility and authority of the position.

Assessment must confirm knowledge of:

collaborative processes to gain ownership and commitment

strategies which strengthen and reinforce relationships.

Context of and specific resources for assessment

Assessment of this unit may occur in either a real or simulated workplace.

Resources may include:

access to candidate's peers and/or managers

access to key stakeholders

documentation relating to any formalising of relationships

enterprise strategic plan

regulations and codes of practice relevant to the enterprise.

Method of assessment

The following assessment methods are suggested:

case studies

demonstration in the workplace

third-party reports.

Guidance information for assessment

This unit may be assessed holistically with other units within a qualification.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

applying consultative techniques, processes and methods

building trust with stakeholders

communicating with stakeholders, including management and work teams, in a clear and concise manner

interpreting government regulations

managing development options and opportunities

presenting enterprise statements to the community, stakeholders and the workforce

providing leadership

using culturally appropriate communication and protocols in relationships

utilising technology.

Literacy skills used for:

compiling reports

developing cogent arguments

preparing public presentations

reading and interpreting information from wide-ranging sources

reading and writing correspondence.

Numeracy skills used for:

determining financial impacts/values

preparing complex analyses

preparing financial reports/returns.

Required knowledge

business, community and political environment analysis techniques

codes of practice, standards and regulations affecting the enterprise

community, cultural, social and political issues affecting the enterprise

communication needs and opportunities

purpose, structure and relationship of an enterprise's mission, goals, values, objectives and tactics in the business and wider community environment

roles and responsibilities of the range of stakeholders.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Relevant government regulations, licensing and other compliance requirements may include:

business or workplace operations, policies and practices:

commercial law, including fair trading and trade practices

consumer law

corporate law, including registration, licensing and financial reporting

disability policies and practices

equal opportunity, anti-discrimination and sexual harassment

industrial relations and awards, individual employment contracts and share of catch agreements

jurisdictional variations

superannuation

taxation

trade practices

warnings and dismissals

worker's compensation

ecologically sustainable development (ESD) principles, environmental hazard identification, risk assessment and control

fisheries or aquaculture regulations, permits, licences, quotas, catch restrictions and other compliance requirements, including:

Australian Exclusive Economic Zone

international treaties and agreements

food safety, Hazard Analysis Critical Control Point (HACCP), hygiene and temperature control along chain of custody

imports quarantine and inspection, and importing approved arrangements for Australian Quarantine Inspection Service (AQIS), Australian Customs Service (ACS) and Biosecurity Australia (BA)

occupational health and safety (OHS) hazard identification, risk assessment and control

product quality assurance:

correct naming and labelling (e.g. country of origin, Australian Fish Names Standard and eco-labelling)

correct quantities, sizes and other customer requirements

third-party certification (e.g. Australian Grown and ISO 14001:2004 Environmental management systems).

Key stakeholders may include:

contractors

customers

individuals or teams

internal and/or external to the enterprise

members of the wider community or their representatives

suppliers.

Strategies may be:

long-term to achieve the enterprises objectives, mission and/or values

medium-term to satisfy operational plans

short-term to meet immediate priorities.

Relationships with stakeholders may be:

commercial

contractual

social.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Networking is employed to identify desirable relationships and benefits to the enterprise. 
Areas in which cooperation may achieve positive outcomes for both stakeholders and the enterprise are identified and agreed. 
The enterprise's ethical, business and social standing is monitored to ensure continuation of positive relationships. 
Interpersonal styles and methods are adjusted to the social/cultural environment. 
Relationships with stakeholders are monitored to ensure continuation of enterprise objectives. 
Events which might jeopardise the relationships are monitored to ensure the continuation of the enterprise or shared objectives. 

Forms

Assessment Cover Sheet

SFIPROC610C - Establish and manage effective external relationships
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SFIPROC610C - Establish and manage effective external relationships

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: